Terms and Conditions

Remember, we do NOT have a contract that commits you to a minimum number of cleanings. We work to earn your continuing business with each and every cleaning.

By scheduling a one‐time or recurring service with Flower Power Home Cleaning, you are agreeing to accept the following terms and conditions:

 

GENERAL LIMITS, CONDITIONS AND LIABILITY

100% SATISFACTION GUARANTEE

If you are not happy with any area we have cleaned, simply call the office within 24 hours and we will come back and re‐clean it free of charge. The cleaning technicians must be allowed to come back into the home within the next 2 business days.

INSURANCE, GENERAL LIABILITY, BONDING & TAX REPORTING

We carry a $2,000,000 liability insurance policy. We collect and report all employer‐required taxes for our services to provincial and federal agencies. All cleaning technicians are covered by provincial workers compensation insurance for any injuries occurring inside or outside of your home.

SECURITY ALARMS
Flower Power Home Cleaning is not responsible for any charges from a local police department which is called out due to an activated alarm which we are not able to turn off.

PETS “ESCAPING” FROM THE HOME

We cannot be responsible for pets that “escape” when our cleaning technicians are entering/exiting your home. If your pet will be “roaming free” during the clean, please let us know in advance, so the cleaning technicians can be on alert when they open doors.

PET FECES AND URINE

Our cleaning technicians cannot touch or pick up pet feces, including emptying litter‐boxes. If, for whatever reason, pet feces or urine is sucked up by our vacuum, the cost of repair, cleaning, and/or replacement will be charged to the customer.

CLEANING‐DAY HOME PREPARATION

We ask that you take a few minutes the night before a scheduled service to “pick up.” This will allow the cleaning technicians easy access to the areas/surfaces to be cleaned: floors, counter-tops, table tops, etc. and removing dirty dishes from kitchen sinks.

 ITEMS / AREAS WE DO NOT CLEAN

Blind washing, chandelier cleaning or washing, oven grate cleaning, exterior window washing, cat litter box or litter on floor, pet feces and urine, bio-hazardous cleaning (urine, mold, blood, bodily fluids, etc) or areas unreachable by using our step stool. Also, any area of floor, cabinets or furniture that have paint, paint drips, candle wax or other stuck-on matter that could potentially cause damage.

SHOWERS AND TUBS

We do not do lime or calcium removal unless it can be removed with elbow grease, a non-toxic cleaning agent and reasonable scrubbing efforts (mineral and lime, however, usually need acid remover, which we do not work with).
 

DAMAGE OR BREAKAGE
We carry insurance for damage or breakage caused by our cleaning technicians. We are not liable for damage that is caused by “normal wear and tear”, improper installation of an item in your home, or artwork, collectibles or family heirlooms valued over $75.
These items include but are not limited to the following examples:
· Carpet & rug snags, broken blinds, improperly hung pictures, decorations, mirrors and fixtures

· Artwork, Collectibles, Family Heirlooms and valuables over $75. 

· Use of Homeowner’s Vacuum.
 

PAYMENT FOR SERVICES

Payment is due by the end of the business day of the scheduled cleaning. You may pay by cash, debit/credit card, PayPal or E-transfer. 

Refunds: Since cleaning is a very personalized and subjective service we cannot offer refunds to customers. If you are not happy we will come back and re‐clean any areas free of charge according to our 100% Satisfaction Guarantee.
 

SCHEDULED “ARRIVAL WINDOW” FOR CLEANINGS
We provide a 30 minute estimated arrival window when the cleaning technicians will arrive at your home. If cleaning technicians are expecting to be late by 30 minutes or more, we will call you. 

SCHEDULED “DEPARTURE TIME” FOR CLEANINGS
We prefer you to be present for the cleaning of your home, however, if you cannot be, we will need access to your home in the form of a key and/or code. If you choose to have us leave your door unlocked, we will not be held liable for any damage or burglary to the home. Similarly, if you leave the door unlocked, we are not responsible for any burglary to the home.
 

LOCK‐OUT FEE
You are responsible for providing cleaning technicians access/entry to your home. If our cleaning technicians cannot enter your home, you will be charged 50% of the full cost of the estimated service.

SCHEDULING CHANGES
Please let us know as soon as possible if you need to reschedule or cancel a cleaning appointment. If you can provide us with at least 5 days advance notice of any scheduling changes, it gives us an opportunity to find another customer to fill that opening. Last minute notifications make it nearly impossible to fill your spot.
A FEE CHARGED

· 0-48 hours notice before scheduled cleaning: 50% of anticipated cleaning cost.

· 48 business hours or more notice, no fee.
 

We are happy to work with customers to reschedule, reduce the services requested or cancel services throughout the year to work around your schedule. This policy has to do with rescheduling service, reduction of services requested or cancelling an appointment with less than 48 business hours notice. Please note that some last minute cancellations can be prevented if a customer provides us with access to their home using a garage door code, key, lock-box or other methods. Flower Power Home Cleaning is bonded and insured against any problems associated with giving us access to your home.

ADDITIONAL FEE (FOR ADDITIONAL TIME NEEDED TO CLEAN YOUR HOME)

We will never charge you more for your cleaning without your permission. If additional time is needed, we will call you to discuss a change in your regular fee.

WE NEED YOUR FEEDBACK

Getting customer feedback is an important ingredient to a successful house cleaning service relationship. Your feedback helps us monitor our performance and deliver the highest quality cleaning experience in the industry.

SAFETY AND WORK CONDITIONS TEMPERATURE SETTINGS

We request that the home is between 15° and 20° Celsius or understand that the cleaner will adjust the heat/ac during the time they are working and reset it back to its original setting upon leaving.

PRIVACY STATEMENT
Flower Power Home Cleaning is committed to protecting the privacy of customers. We will not sell, exchange or otherwise distribute your personally identifiable information to outside parties.